Esse’s Divine Braiding – Booking & Salon Policies
At Esse’s Divine Braiding, each appointment is reserved exclusively for you and prepared with dedicated professional time, customized planning, and personalized care. To protect the integrity of our schedule and ensure fairness to all clients, the following policies apply to all services and bookings.
1. Deposit & Payment Policy
A mandatory $50 deposit is required to reserve and confirm all appointments.
• Appointments are not considered confirmed until the deposit has been successfully received.
• The deposit is applied toward the total cost of your service.
• The remaining balance is due upon completion of the service.
• The deposit secures the professional time and service slot reserved exclusively for you.
2. Guest Policy
To maintain a comfortable and professional environment, we kindly ask that clients do not bring additional guests to their appointments unless prior approval has been given. Please enjoy your self-care experience without distractions while our team focuses on providing you with exceptional service.
3. Rescheduling Policy
Clients may reschedule one (1) time at no charge when notice is provided at least 48 hours before the scheduled appointment. Rescheduling requests made less than 48 hours before the appointment are considered late changes, and:
• The deposit becomes non-transferable and non-refundable.
• A new deposit is required to book another appointment.
4. Late Arrival Policy
Clients arriving more than 15 minutes late may:
• Receive a shortened service within the remaining appointment time without a price reduction; or
• Be required to reschedule the appointment, resulting in forfeiture of the deposit.
This policy protects the appointments of other clients and respects the time of our salon team.
5. Cancellation Policy
Cancellations made 48 hours or more before the appointment may:
• Transfer the deposit one (1) time to a future appointment.
Cancellations made less than 48 hours before the appointment are considered late cancellations, and:
• The deposit is non-transferable and non-refundable.
6. No-Show Policy
Failure to attend a scheduled appointment without notice is considered a no-show. In the event of a no-show:
• 100% of the deposit is forfeited.
• Future appointments may require full prepayment or management approval before booking.
7. Service Satisfaction & Refund Policy
Due to the time-intensive, customized, and personal nature of braiding, loc, and hair services:
• All completed services are final and non-refundable.
• Concerns regarding a service must be reported within 72 hours of the appointment.
• Esse’s Divine Braiding reserves the right to evaluate concerns and, when appropriate, offer a reasonable adjustment or corrective service at its discretion.
Refunds will not be provided for:
• Change of mind
• Personal preference after service completion
• Failure to follow aftercare instructions
• Hair maintenance issues occurring after the service
• Services performed on hair with undisclosed damage, chemical treatments, or pre-existing conditions
8. Hair Preparation Policy
Clients are responsible for arriving with hair prepared according to the instructions provided at the time of booking.
Additional fees may apply for:
- Excessively tangled hair
- Product buildup
- Detangling services
- Hair that requires additional preparation before the scheduled service can begin
Failure to arrive with properly prepared hair may require the appointment to be shortened, modified, rescheduled, or canceled.
9. Children Policy
For the safety of all guests and to maintain a relaxing salon environment, children who are not receiving services should not be left unattended in the salon.
10. Pricing Disclaimer
Prices listed on our website are starting prices and may vary based on your hair density, texture, length, and individual hair needs. Every client’s hair is unique, so the final price may be adjusted to reflect the time, technique, and care required to achieve the best results.
11. Agreement to Policies
By booking an appointment with Esse’s Divine Braiding, you acknowledge that you have read, understood, and agreed to these policies.
These policies are designed to protect the time of our clients, our team, and the quality of service that Esse’s Divine Braiding is committed to providing.